Privacy policy
Privacy Policy
Last updated: October 8, 2026
1. Introduction
Ecstatic Silence Corp. (“Ecstatic Silence,” “we,” “us,” or “our”) operates the online store and website www.ecstaticsilence.com, including its content, products, and services.
We respect the privacy of our customers and visitors. This Privacy Policy explains what personal data we may collect, how we use it, with whom we share it, how long we retain it, and what rights individuals may exercise.
Our store uses the Shopify e-commerce platform.
This policy applies both to the sale of physical products and to the sale and delivery of digital products.
2. Personal Data Controller
Legal Company Name: Ecstatic Silence Corp.
Registration Number: Folio 155780084
Registered Address:
Calle 50, Plaza 2000, 17th Floor
Panama City
Panama Province
Republic of Panama
Email: ecstaticsilenceshop@gmail.com
Website: www.ecstaticsilence.com
Ecstatic Silence Corp. is a company legally incorporated and domiciled in the Republic of Panama.
Certain physical products sold through our store may be prepared and shipped from Peru. Digital products may be sold and delivered electronically to customers in different countries.
3. Personal Data We Collect
Depending on how you interact with our store, we may collect the following categories of information:
Identification and contact information: first and last name, email address, billing address, shipping address, and telephone number when provided or necessary.
Order and transaction data: products viewed or purchased, amounts, currency, purchase dates, order status, returns, refunds, and related communications.
Payment information: payment method, transaction status, confirmations, and references necessary to manage payments. Complete bank card details are processed by the relevant payment providers in accordance with their systems and policies.
Account data: information necessary to create and manage a customer account, when this feature is available.
Communication data: information you provide when sending inquiries, requests, or messages.
Technical and browsing data: IP address, device type, browser, online identifiers, pages visited, and information related to the operation and use of the website.
Data related to digital products: email address, order information, delivery status, and, where applicable, technical records necessary to provide or manage access to digital content.
4. Sources of Personal Data
We may obtain personal data:
- Directly from you when you make a purchase, provide information, or contact us.
- Automatically when you visit or use our store, through cookies and similar technologies.
- From providers involved in store operations, payment processing, product delivery, or transaction security.
- From analytics or advertising tools when they are actually enabled and their use is permitted by applicable law.
5. Purposes of Processing
We process personal data for the following purposes:
Order management: processing purchases, confirming payments, preparing products, coordinating deliveries, and managing returns or refunds.
Delivery of digital products: providing download links, electronic access, or communications necessary to deliver purchased content.
Customer service: responding to inquiries, requests, complaints, and communications related to our products and services.
Store operations: maintaining the website, shopping cart, checkout process, and functions necessary to provide our services.
Security and fraud prevention: protecting transactions, detecting suspicious activity, and preventing unauthorized access or use.
Compliance with legal obligations: fulfilling commercial, tax, and accounting obligations and responding to legally valid requests.
Analytics and improvement: understanding the operation and use of the store through analytics tools, when enabled.
Advertising: managing and measuring advertising campaigns when the relevant tools are active and applicable legal requirements are met.
We do not automatically treat an email address provided for a purchase as authorization to send promotional newsletters. If we offer marketing subscriptions in the future, we will explain their terms and apply the appropriate consent or opt-out mechanisms.
6. Legal Bases for Processing
Depending on the purpose and applicable law, the processing of personal data may be based on:
- The need to manage a purchase or provide a requested service.
- Compliance with legal obligations.
- The individual's consent, when required.
- Other legal grounds permitted by applicable regulations, including certain legitimate interests where appropriate and with respect for individuals' rights.
Where processing requires consent, we will seek to obtain it through appropriate mechanisms and allow its withdrawal in accordance with applicable law.
7. Shopify and Technology Providers
Our store operates through Shopify, which provides e-commerce infrastructure, hosting, order management, and other functions necessary to operate the website.
Shopify may collect and process personal data related to the use of its services in accordance with its own policies and applicable agreements.
You can find information about Shopify's privacy practices at:
https://privacy.shopify.com/en
We may also use external providers for technical services, security, customer support, payment processing, logistics, and digital delivery.
We share with these providers the data necessary to deliver the relevant services, in accordance with the purposes described in this policy.
8. Electronic Payments
Our store uses dLocal Go to process certain electronic payments.
During checkout, the data necessary to authorize, verify, and complete a transaction may be processed by dLocal Go, financial institutions, card networks, and other participants in the payment system.
Ecstatic Silence receives the information necessary to confirm, manage, and document transactions.
Processing carried out directly by payment providers is also subject to their respective privacy policies and legal obligations.
Available payment methods may vary depending on the country, currency, and each provider's conditions.
9. Physical Products and Shipping Services
To arrange delivery of physical products, we may share necessary information with carriers and logistics partners, such as the recipient's name, shipping address, contact details, and order references.
Ecstatic Silence Corp. has its registered address in Panama. Certain physical products may be prepared and shipped from Peru through suppliers or partners.
The location from which an order is shipped does not change the identity of the data controller specified in this policy.
10. Digital Products and International Customers
Ecstatic Silence may offer digital products, including meditations, rainforest sound recordings, audio content, e-books, and other downloadable or electronically accessible materials.
These products may be made available to customers in different countries, subject to applicable commercial, technical, and legal conditions.
To manage their purchase and delivery, we may process:
- Name and email address.
- Order information and payment confirmation.
- Identifiers or links necessary to access the content.
- Technical information related to delivery, access, or download, where generated by the service used.
Digital content may be delivered by email, download links, or services integrated with Shopify.
Where external platforms or applications are used for this purpose, they may receive the data necessary to provide the purchased content. Their processing practices will also be governed by the applicable agreements and policies.
The availability of digital products may vary by country and according to the conditions of the services used.
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Maintain the operation of the shopping cart and checkout process.
- Remember certain preferences.
- Protect website security.
- Analyze store performance and usage.
- Measure advertising campaigns and, where applicable, personalize advertisements.
Strictly necessary technologies may be used to provide essential website functions.
Analytics and advertising technologies will be managed in accordance with visitors' preferences and applicable legal requirements.
Where necessary, we will request consent before activating non-essential technologies.
Visitors may use the privacy options offered by the store and the tools available in their browsers to manage certain cookies.
12. Google Analytics and Google Ads
Ecstatic Silence plans to use Google Analytics to analyze store traffic and usage, and Google Ads to manage and measure advertising campaigns.
These tools may process technical and browsing information, such as online identifiers, interactions with the website, pages visited, and campaign-related data.
Their use in the Shopify store will depend on the relevant integrations being properly configured and activated.
When enabled, we will review consent mechanisms, privacy options, and the information that must be provided to visitors.
For more information about Google's data processing:
https://policies.google.com/privacy?hl=en
13. Disclosure of Data to Third Parties
Where necessary and legally permitted, we may disclose personal data to:
- Shopify and technology providers.
- Payment processors and financial institutions.
- Carriers and logistics partners.
- Digital content delivery providers.
- Security and fraud prevention providers.
- Analytics and advertising services that have actually been enabled.
- Professional advisers and competent authorities, where appropriate.
We do not directly sell customer databases.
However, certain digital advertising technologies may involve disclosures or uses of information subject to specific rules. When these technologies are activated, we will implement the applicable notice and choice mechanisms.
14. International Data Transfers
Due to the international nature of e-commerce, certain personal data may be processed or stored outside the customer's country of residence.
This may occur, among other reasons, through the use of international technology providers, payment services, logistics operators, or digital delivery systems.
Ecstatic Silence Corp. has its registered address in Panama and sells products that may be purchased from other countries.
When international transfers of personal data take place, we will seek to apply the measures and safeguards required by the relevant legislation.
15. Data Retention
We retain personal data for as long as necessary to:
- Process and document purchases.
- Manage deliveries, digital access, returns, and complaints.
- Maintain relevant business relationships.
- Comply with tax, accounting, and legal obligations.
- Prevent fraud and resolve disputes.
Retention periods may vary depending on the type of information and applicable obligations.
When data is no longer needed, we will delete or anonymize it unless there is a legal reason to retain it.
16. Information Security
We adopt reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, misuse, or disclosure.
We use technology providers that have their own security mechanisms.
However, no electronic transmission or storage system can guarantee absolute security.
17. Individual Rights
Depending on your country of residence and applicable law, you may have the right to:
- Request information about the processing of your data.
- Access your personal data.
- Request correction of inaccurate or outdated data.
- Request deletion or cancellation of data, where applicable.
- Object to certain processing activities.
- Withdraw previously given consent, where applicable.
- Exercise other rights recognized by relevant regulations.
To exercise your rights, please write to:
We may request reasonable information to verify your identity and protect your data against unauthorized requests.
We will respond in accordance with the deadlines and requirements established by applicable law.
Where applicable, you may also file a complaint with the competent data protection authority.
18. Children's Privacy
Our store is not specifically directed at minors.
We do not intentionally collect personal data from minors without any authorizations that may be required by applicable law.
If you believe a minor has improperly provided personal information, you may contact us to request its review or deletion.
19. Links to External Websites
Our website may contain links to the websites of organizations, social media platforms, partners, and other third parties.
We do not control the privacy practices of these external websites.
We recommend reviewing their respective policies before providing them with personal information.
20. Changes to This Privacy Policy
We may update this policy to reflect changes in our services, providers, technologies, or legal requirements.
The updated version will be published on our website, indicating the date of the most recent change.
Where required by applicable law, we will provide additional information about significant changes.
21. Contact
For any questions regarding this Privacy Policy or the processing of your personal data, please contact:
Ecstatic Silence Corp.
Registration Number: Folio 155780084
Registered Address:
Calle 50, Plaza 2000, 17th Floor
Panama City
Panama Province
Republic of Panama
Email: ecstaticsilenceshop@gmail.com
Website: www.ecstaticsilence.com