Shipping policy
Shipping and Delivery Policy
Last updated: October 8, 2026
1. General Information
This Shipping and Delivery Policy describes the conditions for preparing, dispatching, and delivering products purchased through www.ecstaticsilence.com, an online store operated by:
Ecstatic Silence Corp.
Registration Number: Folio 155780084
Registered Address:
Calle 50, Plaza 2000, 17th Floor
Panama City
Panama Province
Republic of Panama
Email: ecstaticsilenceshop@gmail.com
Ecstatic Silence Corp. is a company legally incorporated and domiciled in Panama. Certain physical products may be prepared and shipped from Peru through suppliers or logistics partners.
2. Delivery Areas
Currently, our cacao and botanical oil products are intended for sale and delivery within Peru.
The availability of other categories, such as fashion, textiles, and accessories, may gradually expand to international destinations.
The countries and regions available for each purchase will be displayed during checkout.
We do not guarantee delivery to destinations that are not available in our store.
3. Order Preparation
Orders are prepared once payment has been confirmed and product availability has been verified.
Preparation times may vary depending on the type of item, available inventory, and operational conditions.
When a product requires a special preparation period, we will endeavor to indicate this in its description or inform the customer before dispatch.
4. Delivery Times
Delivery times depend on the destination, product availability, and shipping service used.
Where estimated delivery times are provided, they are for guidance only, unless a guaranteed delivery date is expressly stated.
Non-business days, weather conditions, transportation disruptions, or other circumstances may affect delivery.
If a significant delay occurs, customers may contact us for information and request any remedies available under applicable law.
5. Shipping Costs
Applicable shipping costs will be displayed during checkout, before the customer confirms and pays for the order.
The amount may vary depending on the destination, weight, package dimensions, and available shipping service.
No additional shipping charges will be imposed after order confirmation without the information and acceptance required by applicable law.
6. Delivery Address
Customers must provide an accurate, complete, and accessible delivery address.
Where appropriate, additional directions or reference points may be included to help locate the address.
If you notice an error in the delivery address after placing an order, please contact us as soon as possible at ecstaticsilenceshop@gmail.com.
We will endeavor to make any possible corrections, although changes may not always be possible once the order has been dispatched.
7. Order Tracking
When the logistics provider supplies a tracking number or tracking link, we may share it with the customer by email or another available communication channel.
The availability and frequency of tracking updates will depend on the carrier used.
8. Shipping Issues
If an order arrives damaged or incomplete, contains incorrect products, or is not delivered, customers may contact us at:
We recommend including the order number, a description of the issue, and photographs where relevant.
We will assess the situation and provide the appropriate remedy in accordance with applicable law.
Engaging a shipping carrier does not exclude any responsibilities that Ecstatic Silence may legally have toward the consumer.
9. International Delivery of Physical Products
In the future, certain product categories may become available for international shipping, subject to logistical, commercial, and legal conditions.
International deliveries may be subject to import restrictions, taxes, customs duties, and customs procedures.
Before an international purchase is confirmed, the costs and conditions that must be disclosed under applicable law will be communicated.
The availability of a product in our catalog does not guarantee that it can be shipped to every country.
10. Delivery of Digital Products
Digital products, such as meditations, audio recordings, e-books, and other downloadable content, do not require physical shipping.
These products may be delivered through download links, email, or digital access platforms integrated with our store.
The method of delivery and access conditions will be indicated in the product description or during checkout.
Digital products may be offered to customers in different countries, provided that their sale, the payment method, and the delivery service are available and permitted.
If a customer experiences difficulties accessing purchased content, they may contact ecstaticsilenceshop@gmail.com for assistance.
11. Returns and Refunds
Requests relating to damaged, defective, incorrect, or undelivered products will be handled in accordance with our Returns and Refunds Policy and applicable law.
Ecstatic Silence does not offer voluntary returns due to a change of mind, without prejudice to consumers' mandatory legal rights.
12. Contact
For inquiries regarding order preparation, dispatch, tracking, or delivery:
Ecstatic Silence Corp.
Folio 155780084
Registered Address:
Calle 50, Plaza 2000, 17th Floor
Panama City
Panama Province
Republic of Panama
Email: ecstaticsilenceshop@gmail.com
Website: www.ecstaticsilence.com